1. Cancellation Notice Period
To terminate your subscription, a written notice of at least fourteen (14) business days prior to your next scheduled billing date is required. Cancellation requests must be submitted via the "Account Settings" dashboard or sent to our support email. Your service will remain active until the end of the current billing cycle following the notice period.
2. The 60-Day "Grace & Export" Window
Upon the effective date of your subscription termination:
3. Permanent Data Deletion (The "Wipe")
On the 61st day following the effective date of termination, KinlyPro will perform a permanent, automated wipe of all your data from our production servers and encrypted backup systems.
Irreversibility
Due to our Zero-Knowledge AES-256 Encryption architecture, once this deletion occurs, the data is mathematically unrecoverable.
No "Recovery Fee" Option
Because we do not hold your master encryption keys, we cannot "roll back" or recover your data once it has been purged.
4. Practitioner Responsibility
As a healthcare provider, you acknowledge that you are legally responsible for the long-term retention of patient records according to your local jurisdiction's health records acts.
It is your sole responsibility to ensure all patient data and clinical notes are exported in a standard format (CSV/PDF) during the 60-day window provided. KinlyPro accepts no liability for data loss resulting from a failure to export records prior to the 60-day deletion deadline.